Web-module for helpdesk system which allows filing helpdesk and inventory reports to support people.
It has dynamical fully customized GUI and visualization effects. Multilanguage.
Used tools and technologies:
Some of Incidents Reporting Tool functions
- Administrative area allows customizing elements on any page of user area
- Color and graphic appearance of any part and control of user area can also be changed by administrator. Gradient color can be used.
- May graphical elements can be changed to custom uploaded pictures
- Page for report creation with some modifications in interface
- Create report for other user with default graphical settings
- User can use Knowledge Base to find possible solutions for his case
- Information about status and details of already created report can be seen by user in any time on special page
- All internal system messages and warnings are placed on separate page
- User profile window
- Editing user information. Data that can be edited is defined by application administrator.