Enterprise Helpdesk System

By | August 20, 2009

Inventory and Helpdesk system.
High usage of AJAX (switching between pages without reloading, AJAX enabled components, popups). Multilanguage.

Used tools and technologies:

  • MS SQL
  • Oracle
  • Some of Enterprise HelpDesk System functions:

    1. Login in to the application;
    2. Main list of helpdesk cases. User can apply different kind of filters, sorting, paging and use search to locate needed information;
    3. Creating new case with possibility to set all required information connected to the problem;
    4. Action can be added to the case;
    5. List of attached inventories with detailed information;
    6. All user and application activities are collected and can be viewed on correspondent window.

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