Scalable solution for chatbot from zero instances to unlimited instances per dialog

Solution: 

• There was an important function and dependence on Client services – Chatbot. It is one of the key features, but worked unstable and the development and support were challenging. Chatbot was already in use, and we received numerous questions about its crashes. That is why we had the important task of creating our own solution, compatible with the API, which was fully tailored to the Client service, including the Chatbot’s UI. 

• We transformed the data into the required format and did a fix that allowed us to update the Chatbot and add new features when needed. Ultimately, the transition to a new solution was seamless for Client and platform users who were already using the Chatbot at that time.

Custom Reports and Data processing for each Platform User

Solution: 

• It often happened when the Platform Users changed something and we only knew about it when received notifications that something was not working. We needed the logging system to notify us when some changes happen, so we could do needed fixes timely. We were choosing between the development of the own notification system and using and adapting available market solutions. After research and testing, we chose a very powerful system that covered our case, provided us with needed logs and messages – AWS CloudWatch service.

We successfully built and maintained the dedicated team under the Client’s requirements, managed by the Client and integrated into the internal procedures

Developex offers services based on project and Client requirements: 

• With our help, you define the team and skills you desire (technologies, education, experience, unique experience, etc.)

• We decide the working model, communication within your team.

• Developex Talent Acquisition, HR and Tech team do the interviewing process to choose the best candidates, do background checks, test tech skills.

• You participate in the final interview process and can choose the right candidate for your project.

• After the team is created, Developex maintains the infrastructure, organizational, team management, HR and Accounting work, so you can focus on your product.

• We straighten our services by complimentary services including but not limited to temporary staffing, Product Management, R&D, support, QA, UI/UX Design and 3D Design, DevOps, and more.

Project visibility and detailed reporting

We provided detailed reports of the team work on a bi-weekly basis for better management and monitoring of team activities.

Number of external integrations